Thank you for choosing Gourmet Chefs Global. This Shipping Policy outlines how we process and deliver orders placed through https://gourmetchefsglobal.com.

 

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

• You will receive an order confirmation email once your order is placed.
• A shipping confirmation email with tracking details will be sent once your order has been dispatched.

Please note that processing times may be extended during peak seasons, promotions, or holidays.

 

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on:

• Delivery location
• Order weight and dimensions
• Selected shipping method

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days
• International Shipping: 7–14 business days

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

 

3. International Shipping

We offer international shipping to select countries.

Customers are responsible for:

• Customs duties
• Taxes
• Import fees

These charges are not included in the order total and must be paid upon delivery if applicable.

 

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
You can track your shipment using the carrier’s website.

If you do not receive tracking information within 3 business days of placing your order, please contact us at support@gourmetchefsglobal.com.

 

5. Shipping Delays

While we strive to deliver orders within the estimated timeframe, Gourmet Chefs Global is not responsible for delays caused by:

• Weather conditions
• Carrier issues
• Customs clearance
• Incorrect shipping addresses

 

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• We are not responsible for lost or undelivered packages.
• Additional shipping charges may apply for reshipment.

 

7. Lost or Damaged Shipments

If your package arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery.
• Provide your order number and supporting photos (if applicable).

We will work with the carrier to resolve the issue as quickly as possible.

 

8. Catering & Service-Based Orders

For catering or chef services booked through our website:

• Delivery timelines will be agreed upon during booking.
• Specific event delivery instructions must be provided at least 48 hours before the scheduled event.

 

9. Contact Information

If you have any questions regarding shipping, please contact:

Gourmet Chefs LLC
5829 Grand National Drive
Orlando, Florida 32819
Email: support@gourmetchefsglobal.com